How do I get back in to iBank if I've lost my password?
What should I do if my password stops working? Answer We take care to ensure the privacy and security of your iBank account.
If you are experiencing password and access issues, please contact
Why do I have to change my password every six months? Answer This practice helps to ensure the privacy and security of your iBank
Bill Payment Issues
How does my payment get there?
How long does it take to make a payment?
Answer Depending on the person or company you are paying, your payment will either
be sent by check or electronically. Many large companies take electronic
payments. Individuals are sent checks. It is best to allow 5 to 7
business days for payments to be sent and processed by the person or company you
I sent a payment but I don't see it in my Current Statement or Current
Business Day screens. What happened to my payment? Answer iBank payments are not processed immediately after you make them. All
payments are processed in the early evening. This gives you an opportunity
to review you payments and makes changes or even cancel a payment.